Privacy policy

Read our policy on handling your data and privacy.

Load Logistics Australia transport quotes

Last updated: 01/20/2025

Privacy Policy

At Load Logistics (“Load Logistics”, “we”, “our”, “us”), we are dedicated to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines our ongoing commitment to managing and protecting your personal information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) (the “Privacy Act”).

We comply with the Australian Privacy Principles (APPs) outlined in the Privacy Act, which govern how we collect, use, disclose, store, secure, and dispose of your personal data. For more information about the Australian Privacy Principles, you can visit the Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

This Privacy Notice explains how Load Logistics collects, uses, transfers, and discloses your personal information when you:

Use our website(s)
Access our iOS or Android applications
Interact with us via social media, email, or phone
Participate in any of our events, promotions, or competitions

This notice covers the following key areas:

The types of personal data we collect
How we collect your personal data
The purposes for which we use your data
Your marketing preferences, advertising, and use of cookies
Links to third-party websites and services
How we may share your data
Your rights in relation to your data
Updates or changes to this privacy notice
How to contact us

What is Load Logistics

Load Logistics is a leading online logistical freight marketplace. We provide a platform where Shippers can advertise loads that require transportation, and Carriers can submit quotes to transport these loads.

Load Logistics (referred to as “Load Logistics,” “we,” “us,” or “our” in this privacy notice) is the data controller and is responsible for the collection and management of your personal data through our website (the “website”) and the Load Logistics app (the “app”).

For any questions regarding this privacy notice or how your personal data is handled, our Data Protection Officer can be contacted using the details provided in the “How to Contact Us” section at the end of this notice.

Our commitment to you

We take the protection of your personal data seriously. We are committed to processing your personal data fairly, lawfully, and transparently. This privacy notice outlines the types of personal data we collect about you and how it is used.

We will only collect and use your personal data for the following purposes:

To fulfill your jobs(s)
To communicate with you following a "refer a friend" nomination
To keep you informed about the latest offers and trends
To provide you with a better experience on our platform
To help make our marketing more relevant to you and your interests
To improve our services and features
To meet our legal and regulatory responsibilities

How we keep your data safe and secure

We store your personal information in a manner that reasonably protects it from misuse, loss, unauthorized access, modification, or disclosure.

When your personal information is no longer required for the purpose it was collected, we will take reasonable steps to securely destroy or permanently de-identify it. However, certain personal data may be stored for a minimum of 7 years in accordance with legal or regulatory requirements.

We implement appropriate organizational safeguards and security measures to protect your data from accidental loss, unauthorized use, access, alteration, or disclosure.

All communication between your browser and our website is encrypted using secure connections whenever your personal data is involved.

We require third parties contracted to process your personal data on our behalf to implement adequate security measures and treat your data in accordance with applicable laws.

In the event of a personal data breach, we will notify you and any relevant regulatory authorities when required by law.

The personal data we collect

Personal data refers to any information that can be used to identify an individual. It does not include anonymized data, where all identifying information has been removed.

While our website is intended for a general audience, we do not knowingly collect data from children under the age of 18, nor do we sell products to children. If you are under the age of 18, you are not permitted to use or submit your personal data to our website.

We collect the following categories of personal data:

Identity Data: Includes information such as your first name, last name, title, date of birth (optional), occupation, personal description, photo, and gender.
Contact Data: Includes information such as your email address, billing address, delivery address, location, country, telephone number, loyalty program membership number, and social media ID (if you log in via social media).
Financial Data: Includes payment card details and bank account information. This data may be collected by third-party payment providers that we engage.
Transaction Data: Includes details of your purchases and order fulfillment (such as order number, subtotal, currency, discounts, shipping, item count, product numbers, price, tax, etc.), payments to and from you, communications regarding your orders, and details of any rewards or bonuses.
Technical Data: Includes information about the devices you use to access our services, such as your IP address, login data, username and password, browser type and version, time zone, operating system, and platform.
Profile Data: Includes information such as your purchase history, product and style preferences, feedback, and survey responses.
Usage Data: Includes information about how and when you use our website/app, browsing behavior, search activity, performance statistics, traffic data, location data, and details of other Load Logistics products and services you engage with.
Marketing and Communications Data: Includes your preferences for receiving marketing communications from us and third parties, as well as your communication preferences.

We also collect, use, and share Aggregated Data, such as statistical or demographic data, for various purposes. Aggregated Data may be derived from your personal data but is not considered personal data because it does not directly or indirectly reveal your identity. For example, we may aggregate Usage Data to calculate the percentage of users accessing a specific feature on our website. However, if we combine Aggregated Data with personal data in a way that can directly or indirectly identify you, we treat the combined data as personal data and use it in accordance with this privacy notice.

How we collect your data

We may collect personal data about you in the following ways:

Direct Interactions: You may provide us with your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) when you:
- Create an account, post a Load, or submit a Quote on our website;
- Subscribe to our newsletter, discussion boards, or social media channels;
- Complete a voluntary market research survey;
- Contact us with an enquiry or to report a problem (via phone, email, social media, or messaging service);
- Log in to our website through social media.
- If you are a job candidate or prospective contractor, you may also provide personal data during the recruitment and selection process.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect certain types of data, such as:
- Technical Data: Information about your device(s), IP address, and other technical identifiers;
- Usage Data: Data on your browsing actions, search activity, and interactions with the website;
- Contact Data: Information from incomplete tasks on our website, such as abandoned orders or baskets.
We collect this data through the use of cookies, server logs, and similar technologies.
Third Parties: We may receive personal data about you from the following third parties:
- Technical Data from analytics providers (e.g., Google) and affiliate networks through which you access our website (see more in the 'Marketing Preferences, Adverts and Cookies' section).
- Identity and Contact Data from social media platforms when you log in using such platforms.
- Identity and Contact Data from third parties, such as law enforcement agencies, fraud prevention organizations, or credit risk services.
- Contact, Financial, and Transaction Data from providers of technical services, payment processors, and delivery services.
Third-Party Service Providers: We may share your personal data with third-party service providers that perform services on our behalf, such as IT providers, delivery service providers, fulfillment managers, mailing houses, insurers, brokers, and marketing agencies.
Other Third-Party Sources and Platforms: We may also receive personal data from public sources, social networking sites, information service providers, and third-party analytics providers to whom you have provided your personal information.
Related Companies and Brands: Personal data may be shared with our affiliated companies and brands for purposes outlined in this privacy notice.

When you click on links or banners on our website that direct you to third-party websites, you will be subject to their privacy policies. Load Logistics is not responsible for the privacy or security practices of third-party websites.

How we use your data

The legal basis for processing your personal data

We will only collect and process your personal data where we have a valid legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data depends on the specific purpose for which we collected it.

We may collect personal data from you when:

We have your consent to do so;
We need your personal data to perform a contract with you. For example, to process payments, fulfill your orders, or provide customer support related to your orders;
The processing is in our legitimate interests, provided these interests are not overridden by your rights and freedoms;
We have a legal obligation to collect or disclose personal data (e.g., for compliance with legal, regulatory, or contractual requirements).

Uses made of your personal data:

Your personal data is used by Load Logistics to support a range of activities. The table below outlines the types of data we use, the purposes for processing, and the legal bases we rely on, including our legitimate interests where applicable.

Please note that we may process your personal data on more than one lawful basis, depending on the specific activity. If you would like more information on the specific legal grounds we are relying on for processing your personal data, particularly where more than one basis applies, please contact us.

Purpose/Activity	Type of Data	Lawful Basis for Processing	Notes
Create an account and register you as a Shipper or Carrier	Identity, Contact	Consent	-
Process and deliver logistics communications between Shippers and Carriers: manage job and quote details, keep you informed of job status, process payments and refunds, and collect money owed to us	Identity, Contact, Financial, Transaction	Performance of a contract	-
Protect users and the platform from fraud and theft: includes automated decision-making for fraud detection and prevention	Identity, Contact, Financial, Transaction	Legitimate interests (fraud prevention)	Fraud prevention to protect consumers and the platform.
Manage our relationship with you: provide information, products, services; notify you of changes to services, terms, or privacy policy; request reviews or surveys	Identity, Contact, Profile, Marketing and Communications	Consent, Performance of a contract	-
Enable participation in competitions, events, or surveys	Identity, Contact, Profile, Usage, Marketing and Communications	Consent, Performance of a contract	-
Administer, protect, and improve the business and platform: including troubleshooting, data analysis, system maintenance, support, and hosting data	Identity, Contact, Profile, Usage, Marketing and Communications, Technical	Performance of a contract	-
Deliver relevant content and advertisements: including measuring advertising effectiveness	Identity, Contact, Profile, Usage, Marketing and Communications, Technical	Consent	-
Use data analytics to improve products, services, marketing, customer relationships, and experiences	Technical, Usage	Legitimate interests (improvement of products, services, and customer relationships)	Used for market research, statistical, and survey purposes.
Record Account Profiles, Carrier License records, and User feedback for review by Load Logistics users	Technical, Usage	Consent, Legitimate interests (improvement of services)	-
Offer discounts and promotional offers: including sending information via email, post, or SMS	Identity, Contact, Technical, Usage, Profile, Marketing and Communications	Consent, Legitimate interests	-
Inform or remind you of incomplete tasks: such as incomplete Account Profiles or expired Licenses	Identity, Contact, Usage	Consent	-
Protect our users and the platform from fraud and theft	Identity, Contact, Profile	Legitimate interests (fraud detection and prevention)	-

We will only use your personal data for the purposes for which it was originally collected, unless we reasonably determine that it is necessary to use it for another purpose that is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and explain the legal basis that allows us to do so.

We may process your personal data without your consent, in accordance with the rules outlined above, where required or permitted by law.

If you have any questions about how Load Logistics uses your personal data, please contact our Data Protection Officer at [email protected].

How long we keep your data for

We will retain your personal data only for as long as necessary to fulfill the purpose(s) for which it was provided and to meet our legal obligations.

If you would like more information about the specific retention periods for your data, please contact us, and we will provide further details upon request.

Marketing preferences, adverts and cookies

We may send you marketing communications in the following situations:

If you have created an account with us, posted a job as a Shipper or submitted a quote as a Carrier, and you have not opted out of receiving marketing (in accordance with your preferences as explained below).
If you have signed up to receive notifications for new job postings and quote submissions, we may send these updates via email, SMS, and platform notifications.

We may use your Identity, Contact, Technical, Transaction, Usage, Profile, and Marketing and Communications data to create a personalized view of what we think may be of interest to you. This allows us to send you relevant offers, such as insurance products or other services.

We will always ask for your preferences regarding marketing communications by email, post, SMS, and other channels. From time to time, we may also include advertisements from third-party companies that we believe may be of interest to you.

You have full control over your marketing preferences. If you no longer wish to receive marketing communications from us (or third parties, if applicable), you can:

Unsubscribe or opt out by using the unsubscribe link found in the footer of any marketing email.
Modify your preferences by logging into My Account and updating your Contact Preferences.

We will process all opt-out requests as promptly as possible. However, please note that due to the nature of our IT systems, it may take a few days for the changes to take effect.

Cookies

Our website uses cookies to distinguish you from other users and to track your visits. Cookies help us provide you with the best possible experience when browsing our website and enable us to make improvements. They also assist us and our advertising networks in delivering relevant advertising tailored to your interests.

You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of our website may become inaccessible or may not function as intended.

Online advertisements

We use online advertising to keep you informed about our products and services. Like many companies, we may target Load Logistics banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage, and Profile data.

We achieve this through a variety of digital marketing networks, ad exchanges, and advertising technologies, including web beacons, pixels, ad tags, cookies, mobile identifiers, and services offered by platforms like Facebook's Custom Audience service.

Our use of analytics and targeted advertising tools

We use a range of analytics and targeted advertising tools to display relevant content on our website and serve online advertisements to you on other websites and apps (as described above). These tools help us deliver tailored marketing communications (where applicable) and measure the effectiveness of our advertising.

For example, we use tools like Google Analytics to analyze Google's interest-based advertising data and third-party audience data (such as age, marital status, life events, gender, and interests) to target and improve our marketing campaigns, strategies, and website content. We may also use similar tools from other third parties, including Facebook.

If you would like more information about the data we collect or how it is used, please feel free to contact us.

Links to other websites and third parties

Our website may contain links to and from the websites of our partner networks, advertisers, affiliates, or social media platforms. If you follow a link to any of these external websites, please be aware that they have their own privacy policies, and we do not accept any responsibility or liability for them.

We recommend that you review the privacy policies of these third-party websites before submitting any personal data.

How we hold your personal information

We may store your personal information in either electronic or hard copy form.

Electronic Storage: If you provide information to us electronically, it will be retained in our computer systems and databases. This includes software programs, internet servers, and hosted solutions provided by third-party service providers.
Hard Copy Storage: If you provide information in hard copy (paper), it will typically be retained in our physical files. A copy will also be made and stored electronically in our systems.

We take reasonable measures to ensure the security and protection of your personal information, whether stored electronically or in hard copy.

Security

We implement industry-standard security measures to safeguard and protect your personal information. These measures are designed to protect your data from misuse, loss, unauthorized access, modification, or disclosure.

Some of the steps we take to protect your information include:

Using security protocols such as passwords, firewalls, and anti-virus software to restrict access to our systems;
Ensuring both external and internal premises security to protect physical access to our data storage and processing areas.

We continually review and update our security practices to ensure your personal data remains protected.

Disclosure of your personal information

Your personal information may be disclosed in connection with any of the purposes outlined in this Privacy Policy to the following parties:

Employees, contractors, or service providers who perform services or functions on our behalf, including internet service providers, IT administrators, mailing houses, couriers, payment processors, and data entry service providers.
Our related companies and brands.
Business advisors, including lawyers, accountants, or other professional service providers, to the extent reasonably necessary.
Law enforcement authorities in connection with loss prevention activities.
Suppliers and third parties with whom we have commercial relationships, for business, marketing, or related purposes.
Third parties involved in recruitment: If you are a candidate for employment with a third party, we may disclose your personal information to that third party for the purpose of assessing your application.
Government or regulatory authorities, if required by law, such as police, emergency services, or government regulators in Australia or New Zealand.
Any other parties where permitted by law.

We will never share, sell, rent, or disclose your personal information outside of the purposes described in this Privacy Policy.

How we share your data

We may disclose and share your personal data with the parties outlined below:

With your consent: If you have consented for us to share your data, for example, to receive marketing communications from third parties or co-branded services, we may pass your data to the relevant third parties to fulfill that purpose.
With business partners, suppliers, and third parties that we use in the operation of our business for the purposes set out in the section "How We Use Your Data." These may include:
- Third-party service providers that provide IT systems, software, and website hosting services;
- Payment processing services (e.g., PayPal, Stripe) for transactions. Load Logistics does not store your payment details, which are processed by these providers in compliance with applicable data protection laws. Please refer to the privacy policies of the relevant providers for more information on how they handle your data;
- Marketing and advertising service providers;
- Third-party logistics providers that deliver products you’ve ordered and handle returns;
- Service providers who manage email and postal communications, including those related to incomplete orders, abandoned baskets, or marketing communications, as well as data cleansing services;
- Analytics and search engine providers that help optimize our website and services;
- Affiliate networks through which you may have accessed our website.
In the event of a business transaction: We may share your personal data with any third party in the event of a sale, transfer, or merger of parts of our business or assets. If this happens, the new owners may use your personal data in the same manner as described in this privacy notice.
To comply with legal obligations: We may disclose your personal data if we are required to do so by law or to comply with any legal process, including law enforcement requests.
With our professional advisers: This may include lawyers, bankers, auditors, and insurers who provide services related to consultancy, banking, legal, insurance, and accounting.

Your Rights

Under data privacy legislation, you have several rights regarding your personal data. These rights include, under certain circumstances:

Request access to your personal data: You have the right to obtain a copy of the personal data we hold about you.
Request correction of your personal data: You can request that we correct any inaccuracies in your personal data.
Request erasure of your personal data: You may request the deletion of your personal data, subject to certain conditions.
Request restriction of processing: You have the right to request the restriction of processing of your personal data in specific situations.
Request the transfer of your personal data: You can request the transfer of your personal data to another organization or service provider, in certain circumstances.
Object to processing of your personal data: You can object to the processing of your personal data for specific purposes, such as direct marketing or profiling.
Request human intervention for automated decision-making: If your data is subject to automated decision-making, you have the right to request human intervention in the decision-making process.

If you wish to exercise any of these rights, please contact us via email at [email protected].

Other

Request access to your personal data

You have the right to obtain a copy of the personal data we hold about you, along with certain information related to how we process your personal data. This includes details about the purposes of processing, the categories of data we process, and any third parties with whom we share your data.

If you would like to exercise your right to access, please contact us at [email protected].

Access to your Personal Information

You have the right to access the personal information we hold about you and to request updates or corrections, subject to certain exceptions. If you wish to access or correct your personal information, please contact us in writing.

Load Logistics Holdings Pty Ltd does not charge a fee for making an access request, but we may charge a reasonable administrative fee for providing a copy of your personal information.

To protect your privacy, we may require identification from you before releasing the requested information.

Request correction of your personal data

We may verify your details with appropriate third parties to ensure the accuracy of the information we hold and to maintain accurate account profiles.

You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and editing your details directly, or by emailing us at [email protected].

Request erasure of your personal data

You have the right to request that Load Logistics delete your personal data, where there is no legitimate reason for us to continue processing it. However, please note that we may not always be able to comply with your request for erasure due to specific legal obligations. If applicable, we will notify you of any such reasons at the time of your request.

Request restriction of processing of your personal data

You have the right to request that Load Logistics suspend the processing of your personal data in certain scenarios. For example, you may request suspension if you want us to verify the accuracy of your data, or if you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to continue processing it.

During the period of restriction, we are permitted to retain enough information about you to ensure that the restriction is respected in the future.

Request the transfer of your personal data

You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. However, please note that this right only applies to personal data that we process automatically, and which you initially provided consent for us to use, or where we used the data to perform a contract with you.

Object to processing of your personal data

You have the right to object to the processing of your personal data where we are processing it based on our legitimate interests (as explained above). You also have the right to object to the processing of your personal data for direct marketing purposes.

In some cases, we may demonstrate that we have compelling legitimate grounds to process your data that override your rights and freedoms.

Request human intervention for automated decision making and profiling

You have the right to request human intervention when we carry out automated decision-making in processing your personal data. This form of processing is permitted only where it is necessary for the performance of a contract with you, provided that appropriate safeguards are in place or where we have obtained your explicit consent.

We will aim to respond to all legitimate requests within one month. However, if your request is particularly complex or if you have made multiple requests, it may take us longer. In such cases, we will notify you and keep you updated on the progress.

To protect your privacy and ensure that your data is not disclosed to unauthorized individuals, we may need to request specific information from you to confirm your identity before processing your request.

Maintaining the Quality of your Personal Information

We are committed to ensuring that your personal information is accurate, complete, and up to date. If you find that any of the information we hold is inaccurate or out of date, please notify us as soon as possible. This will help us update our records and continue providing you with high-quality services.

Changes to this privacy notice

We may update this privacy notice from time to time. If there are any significant changes, we will post the updates on our website or applications, and may notify you via email.

How to contact us

We welcome your feedback and are happy to address any questions you may have about your personal data.

Please send any questions, comments, or requests for more information to our Data Protection Officer at [email protected].

Complaints and questions

If you believe your privacy has been breached, please contact us using the details provided above, outlining the circumstances and reasons for your complaint.

Our team will acknowledge receipt of your complaint promptly and will generally respond within 5 business days. If your complaint is complex or requires further investigation, it may take additional time to resolve.

We will respond using your preferred contact method, if provided.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).